User Sessions profiles
NAVIGATION Administration > Configuration > Profiles > New Profile > User Sessions (Device Configuration) profile type
NAVIGATION Administration > Configuration > Policies
SECURITY Administrator
Using the User Sessions type of Device Configuration profile, you have the ability to define which controls are enabled for technicians while interacting with devices and which controls are enabled for end users.
You can enable or disable Screens View, Web Cam View, and User Chat as well as whether or not end users are able to see the system tray icon.