Enabling User Support Request

NAVIGATION  VSA 10 Agent > System > User Sessions > Enable System Tray Icon > User Support Request

User Support Request permits users to request support from a system administrator with just one click. VSA 10 administrators will receive a notification and can live chat with the user. Using VSA 10's management tools, an administrator can quickly identify and resolve even complex problems with ease while using mobile clients.

Configuring User Support Request via the User Sessions profile type

NAVIGATION  VSA 10 > Profiles > User Sessions (Device Configuration) profile type > End-User Controls section > Show system tray icon > User Support Request

VSA 10 web application policy settings (if applied to the same device) will take precedence over the individual agent settings. Policies allow you to apply monitoring rules to multiple devices simultaneously. You can opt for policy settings to adopt the settings configured in the VSA 10 Agent by selecting the Use agent settings option for any setting in a profile.