Enabling Web Cam View
NAVIGATION VSA 10 Agent > System > User Sessions > Web Cam View
Web Cam View can be useful for everything from finding out if you left the back door open to finding out if someone is using the computer. This feature requires an active subscription.
Configuring User Chat via the User Sessions profile type
NAVIGATION VSA 10 > Profiles > User Sessions (Device Configuration) profile type > Technician Controls section > Web Cam View
VSA 10 web application policy settings (if applied to the same device) will take precedence over the individual agent settings. Policies allow you to apply monitoring rules to multiple devices simultaneously. You can opt for policy settings to adopt the settings configured in the VSA 10 Agent by selecting the Use agent settings option for any setting in a profile.
