Viewing device details
NAVIGATION Modules > Devices > Device List
SECURITY Device Management > Add Devices
SECURITY Device Management > Delete Devices
The Device List page enumerates all of your devices across all organizations and provides management options for them. It surfaces important details about each endpoint, including its hostname, assigned user and organization, installed software, monitoring status, and more.
This article describes the page's layout and functions.Overview
- From the left navigation menu in VSA 10, navigate to Devices > Device List.
- You'll see a list of all of your managed endpoints, grouped by organization.
As you navigate, you'll see the following features and fields:
Page features| Feature | Definition | ||||||||
| Filter by | Click to select additional criteria by which you can refine your search, including by scope, group, tag, and type | ||||||||
| Search By System | Perform a basic search to filter the current view to matching records; for extended search options, refer to our Finding and managing devices article | ||||||||
| Managed devices list | Indexes all devices that match the current selections in the Search By System field, sorted by organization; the information appearing in the list is as follows:
Click any entry in the device list to populate its extended details and management options in the device details pane. Refer to Device details pane for more information. |
Device details paneThis pane enables you to review attributes of a selected device and take management actions.
NOTE Availability of device fields and management options may vary depending on the device type and its online status.
The following details and management options are available from this location.
Header
| Field | Definition |
Device tabs | Switch between multiple pinned devices; click |
| Hostname, operating system, last check-in date, online status |
| Favorites | Provides quick-access shortcuts to fields you've favorited in the device details pane; refer to the More functions section of this article to learn more |
to pin a device; click 
to unpin and remove itOverview
| Feature | Definition |
| CPU Usage | Current percentage of CPU resources in use by the device; click to view usage trendlines covering the period of the endpoint's current uptime. |
| Available memory | Amount of RAM out of the device's total in use; click to view usage trendlines covering the period of the endpoint's current uptime. |
| Local IP addresses | The device's last known local IP addresses; hover or click to see an extended list. |
| External IP address | The device's last known public IP address. |
| Asset Info | View details about the device’s hardware, BIOS, and operating system. |
| Assigned Users | Name and email address of the user or users to whom the device is assigned. |
| IT Documentation | Click to view all internal IT documentation related to the device. |
| Policies | Click to view polices applied to the device. |
| Custom Fields | View and edit the user-defined information you've elected to audit about this device. |
| Tags | View and manage the categorization tags associated with the device. |
| Add Notes | View and edit the device's administrator notes. |
| Notifications | View notifications for this device. |
Details
| Feature | Definition |
| Hardware | View hardware temperatures and fan speeds |
| Network | View monitored network interfaces. NOTE For this to show, network interface monitoring must be enabled on the device. Refer to Enabling network interface monitoring. |
| Storage | Audit storage usage on the device. For supported devices, background file transfer can be initiated here. Refer to Background File Transfer. |
| Printers | Managed mapped printers and jobs. |
| Services | View , start, and stop device services. |
| Processes | Manage running processes. |
| Users | Managed logged in users. |
| Chat | Chat with logged in users. NOTE For this to show, User Chat must be enabled on the device. Refer to Enabling User Chat. |
| Screens | Remotely view content on active displays. NOTE For this to show, Screens View must be enabled on the device. Refer to Enabling Screens View. |
| Webcam | Access the device's webcam and take snapshots. NOTE For this to show, Web Cam View must be enabled on the device. Refer to Enabling Web Cam View. |
| Event Log | Review events for the system and installed applications. |
Manage
| Feature | Definition |
| Terminal | Opens a terminal session on the endpoint as an administrator and execute commands. |
| PowerShell | Starts a PowerShell session on the device and execute commands. |
| Remote Control | Enables connection to and collaboration with any active user session on the endpoint. |
| Scripts | Deploys scripts to the device from your VSA 10 instance. |
| Diagnostic Logging | Displays if diagnostic logging is enabled or not. Click to change diagnostic logging enablement and/or download device logs. |
Software
| Feature | Definition |
| Windows Updates | Audit and manage the device's installed Windows updates. |
| Applications | Review the applications present on the device. |
| Agent Version | Surfaces the version of the VSA agent installed on the device and whether it's up to date. |
Endpoint Protection
| Feature | Definition |
| Security | View the status of and configure the device's security software. |
| Endpoint Backup | Click to view and manage backup settings, if configured. |
| Datto EDR/AV | Click to view and manage EDR/AV settings, if configured. |
Commands
| Feature | Definition |
| Wake Up | Send a Wake-on-LAN (WoL) command to the device . |
| Lock | Lock the device. |
| Logoff | Log out the console user. |
| Restart | Reboot the device. |
| Shut Down | Gracefully shut down the device. |
| Power Off | Power off the device. |
| Suspend | Suspend the device. |
| Hibernate | Put the device into hibernate mode. |
| Enter Maintenance Mode | Put the device into maintenance mode. |
The device details pane provides the following additional action shortcuts:
Click the
icon next to any field where it appears to view extended information and access management features.Click the
icon next to any field to add it to the Favorites box. To remove a favorite, click the 
icon next to the field you'd like to remove.
Background File TransferTechnicians can now transfer files and folders to and from Windows, macOS and Linux devices directly from the device card storage browser at Devices > Device List > Details > Storage, without requiring a remote desktop session or interrupting the end user. They can also delete files from the remote device.
The following bulk actions are available while navigating the device's file structure:
- Upload: Select multiple files or a single folder on the technician’s local machine for upload to the currently selected folder on the remote device. When clicked, prompts you to select which files or folder to upload to the remote device.
- Download: Select one or more files and/or folders from the currently selected folder on the remote device to download. If multiple files or a single folder is selected, the content will be downloaded as a ZIP file. When clicked, adds check boxes to the right of the files and folders in the currently selected folder. After at least one item is selected, click Download at the top of the page and confirm your choice in the popup to download the selected items to your browser's default file download location.
- Copy To: Select one or more files and/or folders from the currently selected folder on the remote device to create a copy of in another location on that device. When clicked, adds check boxes to the right of the files and folders in the currently selected folder. After at least one item is selected, click Copy To at the top of the page and confirm the location the files will be copied to in the popup.
- Move To: Select one or more files and/or folders from the currently selected folder on the remote device to move to another location on that device. When clicked, adds check boxes to the right of the files and folders in the currently selected folder. After at least one item is selected, click Move To at the top of the page and confirm the location the files will be moved to in the popup.
- Delete: Enables selection of one or more files and/or folders from the currently selected folder on the remote device. Click the Delete button in the top panel of the device card to initiate the action. When clicked, adds check boxes to the right of the files and folders in the currently selected folder. After at least one item is selected, click Delete at the top of the page and confirm your choice in the pop up to delete the selected items.
You can also perform file management actions on individual items by hovering over a file or folder and clicking Actions.
The following file management actions are available in the Actions menu:
- Rename: Rename the file or folder.
- Copy To: Create a copy of the file or folder in another location on the remote device. Confirm the location the files will be copied to in the popup.
- Move To: Move the file or folder to another location on the remote device. Confirm the location the files will be moved to in the popup.
- Download: Download the file or folder to your device. If a folder is selected, the content will be downloaded as a ZIP file. Confirm your choice in the popup to download the selected file or folder to your browser's default file download location.
- Delete: Delete the file from the remote device. Confirm your choice in the pop up to delete the selected items.
NOTE Upload and download functions are enabled for all devices with Storage enabled in a System Details device configuration profile. The Delete function is not available unless a File Browser device configuration profile with the Enable File Delete option enabled.
NOTE File operations are recorded in the Audit Log with the File Transfer category.
