Remote Control
NAVIGATION Modules > Devices > All Devices > select a device > Manage > Remote Control
SECURITY Remote Control > Use IT Glue Passwords
SECURITY Remote Control > Allow 1-Click access
Remote Control enables you to connect to any monitored macOS devices without locally logged-in users and to all your monitored Windows devices. Remote Control allows you to control any console or remote session. This article describes the process to do so.
BEFORE YOU BEGIN For this feature to be available, the managed device must be powered on and checking in to your VSA 10 platform.
Overview
VSA 10 supports two different methods by which you can connect to a target device. Console sessions allow you to take control of the computer as if you were sitting in front of it. Remote Desktop sessions permit you to collaborate with users currently active on the machine. While connected to the remote device, you can also transfer files to and from it.
Prerequisites
Before you can remotely control an endpoint, both the managed device and the computer you'll be using to control it must meet the following requirements:
- On your local computer: You'll need to download and install the Remote Desktop Client on the computer you'll be using for your remote control sessions. Installers for supported devices are available in your VSA 10 instance at Administration > Onboarding > Downloads.
- On the managed device: The device to which you're connecting must have remote control enabled. Refer to the Enable Remote Control on a managed device section of this article for further details.
How to...
You can enable remove access to a device at the agent or policy level. Policy settings will always take precedence over individual agent settings and are more convenient, as you can apply them to multiple machines at once.
To learn how to permit VSA 10 remote control access to an endpoint, choose a workflow to continue.
- In the left navigation menu of your VSA 10 instance, navigate to Administration > Configuration > Policies.
- Select the policy and profile of the device you'd like to manage.
- Scroll to the Details section of the profile's Configuration pane.
- In the Remote Desktop row, select the Enable option.
- Click Save.
- Proceed to the Remote Control section of this article to continue.
- On the device you'd like to control, launch the VSA X Manager application.
- Navigate to System > Remote Control.
- Select the Enable Remote Control option.
- In the Remote Control Settings section, configure the actions that the VSA agent should take upon receiving a remote control request.
- Click Apply.
- Proceed to the Remote Control section of this article to continue.
Establishing the connection
You can launch a remote control session for a managed device from the Device List page. To do so, perform the following steps.
- To access the Device List page, in the left navigation menu of your VSA 10 instance, click Devices > Device List.
- The page will load. You'll see a list of all of your managed endpoints, grouped by organization.
- Enter a partial or whole device name in the search bar at the top of the page. As you type, you'll notice the list of devices begins to filter to only those endpoints with attributes matching your search criteria. You can apply additional criteria to your search by selecting options from the Filter by list.
- Click any search result to populate the endpoint's extended details and management options in the device details pane.
- Scroll down to the Manage section and click the Remote Control option.
- The device details pane will pivot to the Remote Control launchpad for the selected device. Select the connection method you'd like to use. Refer to Remote Control connection options for definitions.
Remote Control connection optionsYou can use the following connection methods to reach a managed device via Remote Control.
NOTE Availability of connection options may vary depending on your VSA 10 permissions and current remote activity on the target endpoint.
IMPORTANT If you do not receive any prompts from your browser or remote control window does not appear after selecting a connection method, ensure that both the managed device and your local computer meet the requirements described in the Prerequisites section of this article.
- VSA 10 will launch the remote control session and connect to the managed device via the selected method.
- If you connected to the endpoint via a VSA X protocol, a remote control window will open on your computer, providing access to management tools and a condensed view of the target device's desktop. Refer to Remote session tools.
- If you connected via Microsoft RDP, you'll have access to the Remote Desktop user experience. Refer to Microsoft's How to use Remote Desktop article.
- If you connected to the endpoint via a VSA X protocol, a remote control window will open on your computer, providing access to management tools and a condensed view of the target device's desktop. Refer to Remote session tools.
Remote session tools
When you connect to a session established via a VSA X protocol, you'll notice a toolbar that appears at the top of the remote control window. This toolbar provides you with quick access to the following session management features: