Custom fields

NAVIGATION  Modules > Automation > Custom Fields

SECURITY  Automation > View Tasks & Scripts

SECURITY  Automation > Edit Tasks & Scripts

The Custom Fields page enables you to configure and use custom fields in your workflow conditions rules to create robust execution paths.

This article describes the process to create, edit, and manage your custom fields.

Overview

From the left navigation menu in VSA 10, navigate to Automation > Custom Fields.

The Custom Fields page displays a list of all custom fields in your environment, sorted alphabetically by name.

Click any header to sort the displayed records in ascending or descending order by the column's value.

Field Description
Name Name of the custom field.
Context The context(s) the custom field can be assigned to: Global, Organization, Site, Agent Group and/or System.

EXAMPLE  System implies that the custom field captures values on a device level.

Type The type of the input variable: Text, Number, Boolean, or Date.
Default Value The default value set for the variable. If no value was set, this field displays Empty.
Value Scripts are used to populate the value of the custom field. Refer to Scripts.
Click the external link icon to see a list of all context values for the custom field in your environment.
Last Modified Displays when the custom field was last modified by a user.

Page features

Hover over any item in the list to access its management options.

Action Description
Filter by Enables you to filter the list by context.

NOTE  Any contexts not in use will not appear as a filter option.

Search by name You can also enter keywords in the search bar to search for specific custom fields by their name. Press Enter on your keyboard to execute the search and narrow the list of results.
Create Custom Field Click Create Custom Field to create a new custom field. Refer to Create or edit a custom field.
The Edit icon opens the custom field configuration page. Refer to Create or edit a custom field.
The Delete icon deletes the custom field. Refer to Delete a custom field.

How to...

Using custom fields in workflows

Refer to Using a custom field in workflows.