Upgrading from VSA 9 to VSA 10

This comprehensive phase-by-phase guide is designed to help you achieve a smooth and successful transition from VSA 9 to VSA 10. The end of this guide contains resources for further training and education.

VSA 10 operates seamlessly alongside your existing VSA 9 instance, facilitating a smooth upgrade process with minimal downtime. The user-friendly Upgrade Wizard simplifies the migration and transfer of organizations, machine groups, Agents, and Agent procedures.

Upgrade phases

To ensure your organization continues to benefit from the powerful IT management capabilities that Kaseya VSA offers, be sure to execute the migration in the phases outlined in this guide.

For assistance, contact your account manager or the Kaseya Support team. Refer to Kaseya Helpdesk.

Before starting the upgrade process, ensure you have completed the necessary preparations. As follows are a few key steps:

  • Review the release notes. Take the time to carefully read the current and previous release notes for VSA 10. Release notes will provide you with important information about new features, known issues, and any specific requirements for the upgrade process. Refer to VSA 10 release notes.
  • Check system requirements (on-premises only). Ensure your current system meets the minimum requirements for VSA 10. These include hardware, software, and operating system specifications. If necessary, plan to upgrade any components that fall short of the requirements.
    For on-premises installation instructions, refer to VSA 10 on-premises guide.

    • NOTE  Kaseya executes provisioning for SaaS/cloud-based customers.

  • Prepare your team. Inform all VSA users of the upcoming upgrade. We recommend they review the fundamentals course available in Kaseya University as part of your subscription. You can provide access to the course via the admin console in KaseyaOne. Refer to Assign courses to a user in the KaseyaOne Online Help.

Log in via the link in your email inbox

An activation email from the VSA 10 team will contain a link that allows you to log in to your VSA 10 tenant. Once your account is initially created, you will be presented with the VSA 9 Upgrade Wizard.

Run the VSA 9 Upgrade Wizard

Watch a demo of the VSA 9 Upgrade Wizard.

NOTE  Certain configurations, including Software Management, Monitoring, Policies, Info Center, and Discovery, will currently require recreation in VSA 10 using our provided sample configuration.

Congratulations on successfully upgrading to VSA 10! As follows are a few additional considerations to keep in mind:

  • Set a date to decommission VSA 9. Once you have completed the initial Upgrade Wizard process and have taken a few weeks to get VSA 10 ready for production, please notify our team of a date to decommission your VSA 9 instance.
  • Uninstall the VSA 9 Agent. We recommend you perform this step in VSA 9, but the uninstallation functionality is also available in VSA 10.

Training and education resources

Kaseya University

Kaseya Certified Technician for VSA 10

NOTE  For access, you will need to be authenticated into KaseyaOne. Refer to the KaseyaOne Online Help.

Tech Jams