IT Glue Integration

VSA 10

NAVIGATION  Modules > Integrations > IT Glue

SECURITY   Administrator

IT Glue

NAVIGATION  Admin > Account > Integrations

SECURITY  Manager or Administrator
A Manager role will see matched and unmatched VSA 10 data for organizations to which they have explicit access only.

First, you'll activate the integration in VSA 10 by entering the IT Glue subdomain authorized to connect to your VSA 10 instance. Complete the following steps:

1. From the left navigation menu, navigate to Integrations > IT Glue.
2. In the Integration Status section, turn on the Enabled toggle.
3. In the Region section, select the hosting location of your IT Glue instance.
4. In the Subdomain section, enter your IT Glue subdomain.

   EXAMPLE  If your IT Glue URL is abc-company.itglue.com, enter abc-company.

5. Click Save.
   

Next, you'll authenticate the integration by completing the following steps in IT Glue:

1. From the top navigation menu, click Admin.
2. From the left navigation menu, navigate to Account > Integrations.
3. In the upper-right corner of the page, click New.
4. In the RMM Tools section, click the + icon in the VSA 10 tile.
   
5. In the Name field, enter a name for this integration's connector. The value you input here will appear in your list of integrations on the Active Integrations page in IT Glue.
6. In the VSA X Server Hostname field, enter the fully qualified domain name (FQDN) of the VSA 10 instance to which you'd like to connect.

EXAMPLE  demo.vsax.net

7. Click Connect.
   
8. On the API access authorization page, click Allow to grant IT Glue access to your VSA 10 data.
   

Once successfully connected, you will be redirected to the Active Integrations page in IT Glue, where the new VSA 10 connector will display the status OK.

NOTE  Enabling the integration may result in Kaseya data center IP addresses appearing in your activity logs.

Initiating a data sync allows the integration to discover your VSA 10 groups and devices and match them to their IT Glue counterparts. After the sync finishes, you'll need to review and manually action any items the integration was unable to automatically match.

Import VSA 10 data into IT Glue as follows:

1. From the top navigation menu, click Admin.
2. From the left navigation menu, navigate to Account > Integrations.
3. From the more menu in the VSA 10 connector, select Start Manual Sync.
   

IT Glue will begin to import and match your VSA 10 groups. During this process, the Status column will display Syncing. When the process finishes, the Status column will change to OK, and you will receive an email notification.

Pausing and resuming a sync

To pause a sync, select Pause Sync from the connector more menu . When ready to resume the sync, select Resume Sync.

BEFORE YOU BEGIN  Before a VSA 10 group can sync to an IT Glue organization, you must add at least one VSA 10 device to it. If none exist, and the organization does not already exist in IT Glue from any other source, then it will not appear. In that case, you'll need to manually create it in IT Glue.

Following the initial sync and automatic matching in IT Glue, it's important to review the results of the import to check for and manually map any unmatched organizations as follows:

1. From the top navigation menu, click Admin.
2. From the left navigation menu, navigate to Account > Integrations.
3. From the more menu in the VSA 10 connector, select Matching.
   
4. In the Unmatched filter, which is selected by default, review any unmatched VSA 10 groups. If IT Glue has a mapping recommendation, it will appear in the Suggested Match column.
5. For any unmatched groups, you can perform one of the following actions:
   • Match to a suggested IT Glue organization, if available in the Suggested Match column, by selecting Accept Suggested Match from the more menu .
     
   • Create a new IT Glue organization to match to by selecting Create Organization from the more menu .
     

   IMPORTANT  Before creating an organization, ensure that no corresponding organization already exists; otherwise, a duplicate will be created.

   • Prevent an item from counting as unmatched in subsequent syncs by selecting Ignore from the more menu . The group will move to the Ignored filter, where you can match it in the future, if desired.
     
   • Search for and select an IT Glue organization to match to by entering its name in the Match To column.
     

   You also have the option to accepted suggested matches for, create organizations for, or ignore multiple groups at once. Select the check boxes next to any number of groups, or select all groups by selecting the check box in the header, and select the applicable action from the Bulk Actions drop-down menu in the lower-left corner of the page.

Once all organizations have been matched or ignored, the same process should be followed for any unmatched devices, as described in the next section.

Reverting or changing a match

To revert a match, click the Matched filter. From the more menu for a group, select Revert Match to move it back to the Unmatched filter.

To change a match, click the Matched filter. From the more menu for a group, select Change Match, and enter an IT Glue organization name in the Matched To column.

The final step in the integration deployment process is to check for and map any unmatched devices. Complete the following steps in IT Glue:

1. From the VSA X Group Matching page, click the Matched filter.
2. Any organization displaying a count of matched devices that does not equal the total number of devices in the Unmatched Systems column requires review. From the more menu , select Match Devices.
   
3. You'll be redirected to the System Matching page for the selected organization. For each unmatched VSA 10 device, you can perform one of the following actions:
   
   
   • Match to a suggested IT Glue configuration by selecting Accept Suggested Match from the more menu .
   • Create a new IT Glue configuration to match to by selecting Create Configuration from the more menu .

   NOTE  Kaseya does not recommend that you create new configurations if your intent is to have them populate from IT Glue to your PSA solution. New items created in this way will not automatically sync with your PSA unless you manually edit and save each item.

   IMPORTANT  Before creating a configuration, you should first try to match the devices by MAC addresses or serial number. Only after you've verified that the corresponding configurations do not exist in IT Glue should you create them. You can expand a device to view its details.
   

   • Prevent an item from counting as unmatched in subsequent syncs by selecting Ignore from the more menu . The device will move to the Ignored filter, where you can match it in the future, if desired.
   • Search for and select an IT Glue configuration to match to by entering its name in the Match To column.

   You also have the option to accepted suggested matches for, create configurations for, or ignore multiple devices at once. Select the check boxes next to any number of devices, or select all devices by selecting the check box in the header, and select the applicable action from the Bulk Actions drop-down menu in the lower-left corner of the page.

4. Repeat this process for each organization until you've matched all unmatched devices. Once you've done so, the integration setup is complete.

Reverting or changing a match

To revert a match, click the Matched filter. From the more menu for a device, select Revert Match to move it back to the Unmatched filter.

To change a match, click the Matched filter. From the more menu for a device, select Change Match, and enter an IT Glue configuration name in the Matched To column.

With the integration active, VSA 10 users with Remote Control > Use IT Glue Passwords permission will notice the Remote Control 1-Click manager includes IT Glue Embedded and Related password objects for supported devices.

You'll be able to select the credentials directly from within VSA 10 to automatically launch a remote session and log in to Windows computers in one step. IT Glue passwords will also be available for secure copy and paste while working within Remote Control sessions.

The integration improves efficiency by reducing the number of clicks and context-switching that are normally required when searching for credentials. It also eliminates the need to copy passwords to the clipboard, which improves security.

For more information about Remote Control 1-Click, refer to Remote Control.

Complete the following steps in IT Glue to disconnect or delete the integration:

1. From the top navigation menu, click Admin.
2. From the left navigation menu, navigate to Account > Integrations.
3. From the more menu in the VSA 10 connector, select Disconnect.
   

NOTE  This option is also available from the Edit Credentials page.

4. If you may resync the integration in the future and wish to preserve the VSA 10 data in IT Glue, select Pause syncing and keep all data. Otherwise, select Permanently disconnect integration and remove all organization and asset matchings, which will remove overlaid data but retain IT Glue assets. Learn about overlaid data in the IT Glue Help system.

Disabling the integration in VSA 10 will clear all user data. To do so, turn off the Enabled toggle, click Save, and then click Confirm in the confirmation dialog box.