Receiving account notifications

NAVIGATION  Administration > Account > Notifications

PERMISSIONS  Users can configure notifications for all the organizations, sites, and agent groups to which they have been assigned Full Access or Read-only permissions. Refer to Access in Managing teams and users.

The Sites & Agent Groups Notifications section of the Notifications page displays a nested list of all organizations, sites, and agent groups in the account. You have the option to configure your user account to receive email and/or push notifications about system alerts generated from all, some, or none of these entities.

Refer to Organizations to learn about managing organizations, sites, and agent groups. Refer to Device notifications to learn about system alerts and their priority levels. To access and review all system notifications within VSA 10, navigate to Server Admin > Notifications. Refer to Viewing and exporting system alert notifications.

In the upper-right corner of the Sites & Agent Groups Notifications section, click Reset to default to restore the default settings. The default configuration is set to send notifications for system alerts of all priority levels from all organizations, sites, and agent groups.

In the Notifications section, you can turn the Email and Push toggles on or off to configure your user account to receive email notifications, push notifications, both types of notifications, or no notifications.

NOTE  Your user account email address to which you would receive email notifications appears in Account > My Settings.

Configuring account notifications by alert priority level

Click the drop-down arrows next to organization names to see the list of sites in those organizations, and click the drop-down arrows next to site names to see the list of agent groups in those sites.

Click the current priority level for any organization, site, or agent group to select one of the following options:

Priority Level	Description
Inherit	For an organization, select this option to assign the organization to the same priority level assigned to All Organizations at the top of the list. For a site, select this option to assign the site to the same priority level assigned to its organization. For an agent group, select this option to assign the agent group to the same priority level assigned to its site. Any organizations, sites, and agent groups assigned to Inherit will automatically adopt the priority level of the parent if the parent selection is changed.
All	Select this option to configure your user account to receive alert notifications of critical, elevated, normal, and low priority levels generated in relation to the devices that belong to the respective organization, site, or agent group.
Critical, Elevated & Normal	Select this option to configure your user account to receive alert notifications of critical, elevated, and normal (sans low) priority levels generated in relation to the devices that belong to the respective organization, site, or agent group.
Critical & Elevated	Select this option to configure your user account to receive alert notifications of critical and elevated (sans normal and low) priority levels generated in relation to the devices that belong to the respective organization, site, or agent group.
Only Critical	Select this option to configure your user account to receive alert notifications of the critical (sans elevated, normal, and low) priority level generated in relation to the devices that belong to the respective organization, site, or agent group.
None	Select this option to configure your user account to receive no alert notifications generated in relation to the deices that belong to the respective organization, site, or agent group.