Zendesk profiles

In Zendesk Settings, choose whether you want to enable or disable the integration. You can also defer to agent settings. If you defer to agent settings, the profile will use the configuration on the device in the VSA 10 Agent within Settings > Zendesk.

In the Account section, enter your Zendesk account credentials to establish the connection between VSA 10 and Zendesk.

You can either use the password for the integration account or, if configured, the API token.

In the Settings section, configure your From Name and From Email so that Zendesk knows where the notifications are coming from. Select which notification priorities you wish to forward to Zendesk.

To create a Zendesk profile, complete the following steps:

1. From the left navigation menu in VSA 10, navigate to Configuration > Profiles.
2. The Profiles page will load. At the top of the page, click New Profile.
   

3. The Create New Profile page will load.
   

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4. In the Name section, enter a name for the profile.
5. Optionally, enter information about the profile in the Description section.
6. In the Profile Type section, select Zendesk underneath Device Configuration.
7. Optionally, assign relevant tags in the Content Tag section.
8. Click Next.
9. Customize the profile to your needs. Reference the Profile configuration settings section, if needed.
10. When you've finished customizing the profile, click Create.
    

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Next, you'll need to create a policy that defines the devices to which you'd like to automatically apply your configuration. Complete the following steps:

1. Navigate to Configuration > Policies. Create a new policy or edit an existing policy.
2. Click Assign Profile.
3. Locate the profile you'd like to use. Select it by clicking the radio button next to its name.

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4. Click Assign.
5. VSA 10 will begin enforcing the selected profile immediately. You can view it in effect at Configuration > Policies.
   

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